Help & Support
We are passionate about building performance measurement and do everything to make using our products as user friendly as possible. Browse our help centre to find answers to common questions, download manuals or contact our technical support team who will help with any other queries.
Choose which product you need help with...
Pulse Equipment
Help setting up and configuring Pulse 2.0 air receivers, air compressors or controllers.
Pulse Online
Help using the Pulse Online system for uploading test files and generating air permeability test reports.
Leak Checker
Help using the Leak Checker diagnostics fan and control app.
SmartHTC
Help using the SmartHTC web-based user interface for creating buildings, uploading measurement data and calculating results.
Mould Risk Indicator
Help using the mould risk analysis tool that identifies high mould risk remotely and before it can be seen growing.
Elitech RC-4HC
Help to configure and download data from Elitech temperature data loggers.
Heat3D
Help using either the Heat3D mobile app or online reporting system.
U-Value Measurement System
Help and software for configuring the U-value measurement system and data logger.
VentiFlow
Help using the VentiFlow-mk2 air flow capture hood.
Measurement Handbook
A simple ‘how to’ guide for assessment of the thermal performance of buildings.
Bright App
The Bright app, provided by Hildebrand, can be used to access half hourly smart meter data.
Deriving HTC from PHPP
A simple guide and template for how to determine a fabric performance HTC value for a Passivhaus of Enerphit PHPP energy calculation
Connect App
Use the Glowmarkt Connect App to manage and connect your Glow temperature sensors via Bluetooth.
Technical Support
If you unable to find the answer in the help pages above, please contact our technical support team for assistance. Please provide as much information as you can about the issue you are experiencing, including uploading any files/images that will help us to diagnose the problem.
Contact support team
- 1. Check the Help Centre
- If you are experiencing a problem or need support with an existing product you already own, please explore our Help Centre first.
- 2. Contact our Support Team
- If you cannot find a solution to your issue in the Help Centre, please raise a ticket with our support team.